Operating Manger for IT Service Provider

Crystal Tec is looking for an experienced operating manager in IT Service Provider. Opportunities exist for experienced operating manager who have a proven record in delivering exceptional customer skills, support and services to meet client needs with decent technical skills

About Us
We are providing IT Managed Services to SMEs in Australia.
We provide IT managed services including systems & network management, Business IT solutions, and Consulting, IT Security management and Web developments.

About the Role
Operating IT Firm with Ticketing System (Autotask) - Creating Tickets and Assigning works
Communicating with Clients
Solving Customer Complaints
Answering Phones
Invoicing
Helpdesk support
Quality Checking for Techs' tickets
Ticket Escalation
Material Order

Essential Criteria
Exceptional communication skills (Australian Accent Preferred)
Proven customer service skills
Expert knowledge in Ticketing System (Autotask)
Helpdesk level IT Skills
Invoicing with Ticketing System
Ability to working in a team
Ability to prioritise workloads
Support our clients in a professional & timely manner

Email Management

Desirable Criteria
Autotask
QBO
Proven experience producing documentation of IT systems
Experience working in a team with a tiered support structure
Managing customer relationships

Skills required:

• English
- Native Speaking
- Exceptional Writing

• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
- Tech Support

Please send your resume and cover letter to ----------
Also please indicate your expected salary for full time work.