Customer Service Manager for a fast growing eCommerce company

Are you naturally engaging and love connecting with and helping people solve issues? We are looking for a new member to create, manage and maintain our Customer Support team!

About us:

We are a small start-up team that is expanding fast and we are looking for a warm, engaging Customer Service and Community Manager.

Currently, we have 2 online stores and you will be the main person providing support for our current customers from those stores and occasionally replying to Social Media comments and inquiries.

You will assist the Director and Project Manager to map out a Customer Support system and Community Management system/plan in place. Part of this plan is to hire 2 Customer Support Team members in the first quarter of 2018 that will report directly to you.

You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience for our customers.


Your main responsibilities will be:
• provide assistance and support to customers with various issues such as tracking orders, inquiries, returns, etc. primarily via chat and email, and occasionally over the phone, Skype or social media
• map out and create a Customer Service system in place and document processes/ SOPs
• create templates for various Support scenarios
• assist in hiring and training Customer Service team members
• manage the Customer Service team and lead them in maintaining the best possible support we can offer to our customers


You will need to have:
• 1-3 years of customer support experience. Willingness to learn technologies and tools like chat, email and other software.
• Excellent written and spoken English-language proficiency
• A love for connecting and engaging with people and solving problems.
• Demonstrated experience providing amazing customer service and making people happy.
• Experience with working remotely.
• Self-motivation, organized and can work independently
• Experience managing and training a small team (preferred)
• Experience with Shopify (bonus)
• Experience with Zendesk (bonus)

As a member of our team you can expect:

• A great remote culture and team. You will work with other professionals who are great to work with. We strive to utilize each other’s talents and skills and support each other.
• A life outside of work: 40 hour weeks. We promote work-life balance, no burnout.
• We value your time to do focused work: We have one weekly team meeting and occasionally one-on-one meeting with the Director as needed. We appreciate and take advantage of the time we have to get in sync, but we also value and respect your time to think and do focused work.
• Expected work hours will be Monday to Friday, 8AM-5PM Philippine time with 1-hour lunch break.
• Must be fully focused and committed with strict exclusivity to the role maintained at all times (no other clients, projects or commitments on the side).

If successful, you will be put on a trial period of 1 week (paid) and you will be using Hubstaff to track hours.

Salary payment will be every 2 weeks (the 1st and 15th of the month via Paypal, Payoneer or Bank Transfer. We offer 13th-month pay and other bonuses upon reaching targets/ KPIs.
Salary range is $600-$800 per month.

When applying please put on the subject line 'Fabulous Fable CS Manager' and in your cover letter, outline in 300 words or less: why you are the perfect person for this role.

Interested applicants, please send your updated resume to ----------



Thank you!