Looking for tech support agents

I'm looking to hire additional tech support / helpdesk agents for our software company.

Position is a long term, full time position.

Candidate must be:

1) fluent in spoken English AND minimal accent
2) able to troubleshoot hardware and software errors
3) tech savvy
4) able to learn quickly


Primary duties will include:
Troubleshoot and repair software installations
Troubleshoot and repair printer driver issues
Install and configure multiple software products
Effect repairs remotely using remote desktop software

Desired Skills & Experience:
Associates degree or equivalent in an IT related field
3+ years of helpdesk or related experience

Professionalism and strong communication skills (both in person and via phone/email)
Ability to work with all levels and varying positions of staff
Be very detailed, and have the ability to multi-task
Candidate must be able to work M-F 8:30am – 5:00pm PST


Please send me your resume and references, if any.
Do you have any questions about the job description?
What part of this project most appeals to you?
What past project or job have you had that is most like this one and why?
Which of the required job skills do you feel you are strongest at?