Customer Service Rep

Looking for an experienced customer service representative to field customer calls, emails, and inquiries on our online chat function for a rising ecommerce/outdoor gear store.

Must be able to answer customer questions, handle complaints and returns, as well as have an understanding of Google Docs.

Primary focus is customer satisfaction and timely replies to all customer inquiries.

You will be answering phone calls, taking orders on the phone, updating orders by phone, answering customer emails, and doing online chats.

Communication: Phone, Email, Chat
Language Skills:
You will be asked to answer the following questions when submitting a proposal:

Tell me about your previous experience as a customer service rep.
What past project or job have you had that is most like this one and why?
Why do you think you are a good fit for this particular project?
What was the hardest customer you've had to deal with? Did you end up providing them with a satisfactory solution?