Amazon, Live Chat, Customer Service Representative

We are seeking a team member who can help us with our Amazon & online business.

1- Replying to customer emails, complaints, inquiries.
2 - Replying to Negative Amazon reviews both by commenting on the reviews and emailing the customer directly. The idea is to follow up with the customer, resolve the issue where possible.
3 - Replying to positive reviews
4 - Removing any negative customer feedback
5 - Live chat
6 - Taking phone calls from general customers
7 - Using software to find out when and where Amazon has misplaced our goods and applying for refunds
8 - Checking shipments for anything missing and applying for refunds through Amazon