E-Commerce Customer Service and Product/Vendor Relations Manager

A leading home furnishings and decor e-commerce store is looking to fill the full-time position of E-Commerce Customer Service and Vendor Relations Manager. The ultimate highly confident and organized, detail oriented candidate will possess exemplary English verbal and written communication and organizational skills. The individual must possess an expertise in crafting email correspondence that elicits direct actionable customer and vendor responses for ultimate proficiencies in a fast paced working environment.

A home furnishings online or retail store and interior design background is an excellent complement to the job. Previous customer and drop-ship vendor relations experience preferred. Experience with freight logistics and broker relations a plus. Ability to operate under pressure and extremely tight deadlines required.

Candidate Qualifications and Preferred Experience:
• 3-5 years detailed work experience in a Customer Service Environment
* Experience with e-Commerce administrative back-end site management systems
• Experience with Order Management programs
• Mastery of Google Docs, Microsoft Office and Dropbox storage software products
• SKYPE account/GMAIL account
• Home office with dedicated broadband internet access

Please send your cover letter and resume with your qualifications - to include the dates worked. Please state the actual position, including how long you worked there, the names of the companies and the actual dates worked. Please also attach samples of email correspondence that will shed light on your business communication writing.