VA - Ring Group Coordinator (Real Time Analyst)

Job Description:

This position will make sure to keep each Sales Team “Ring Group” is running strong – and keeping up with the business rules / business logic from the executive team here at Century21.

General Duties (Includes but is not limited to the following):

• Review the list of Franchise Agents and make sure list is updated and accurate
• Making sure agents are anchored on every Ring Group to ensure we have good Agents to answer the phones from the ISA teams
• Understanding the business rules
• Get more Agents involved with our referral program
• Connect with C21 Agents to who have been added/remove to Ring Groups
• Review the master Ring Group on smartsheet
• Scan each Ring Group to see which C21 agent has not been in on the Ring Groups for the last 2 to 3 weeks
• Ensures that all reports originating from the department are accurate and reliable

Requirements:

• Intermediate knowledge of real estate services and all related calculations or other related field
• 2 year commitment minimum
• Must be able to talk on the phone (CSR) to our sales team (140 Agents)
• Strong organizational skills
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Capability of problem solving
• With excellent written and verbal communication skills in English
• Working knowledge in MS Office (Word, Excel, Outlook, PowerPoint, etc)
• Must be willing to work from 9AM – 6PM PST or 12AM – 9AM MNL
• Reliable internet connection with a speed of at least 3mbps & up, pc/laptop, back up pc and internet connection, and headset w/ a noise reduction feature

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