Customer Service Representative

We are looking for potential Customer Service Representatives that will work long-term for our company. Some will work day shift and some will work night shift depending on the arrangement of the schedule. Applicant must be willing to be transferred from day shift to graveyard shift anytime if needed. We provide 2 days off per week depending on your schedule and leave credits as well.

So the responsibilities will be as follows:

• Answer emails and phone calls
• Follow up on customers complaints (call and email)
• Keep records up to date

We need someone who is:

• Very good in multi-tasking
• Able to work under pressure
• English proficient; writing and speaking (must be conversational)
• Responsible, honest and has initiative
• Manage large amounts of incoming calls

Most importantly, we will need someone who resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

This is office-based, we will meet in our office for the final interview. We will introduce ourselves once we approve the resume. We are US-based company and have some people in PH already working for us. If you think that you are a perfect fit for this job, please reach out to us.