Full-time VA and Customer Service Rep for Amazon.com seller (training provided, lots of room for growth)

This position will have a very wide range of responsibilities. You will receive in-depth training on each item, and you will be given a very specific set of instructions and checklists for each one, so you will always know you're on the right track. The ideal candidate will be a self-starter and use common sense and intuition to solve problems. We are looking for someone who can grow with our business.

You can pick up new responsibilities at your own pace, starting with task #1 below, then #2, and moving down the list as you get more comfortable.

Here are the responsibilities that this position will include:

1. Customer service: go through a checklist of customer service tasks each day, responding to emails within 12 hours and addressing concerns.
2. Wholesale account finder: you will receive training and a set of instructions to identify and send emails to companies that may be a good fit to work with our business.
3. Product development and logistics assistant: you will receive training and a set of instructions so you can aid us in the process of identifying, sourcing, and shipping new products
4. You will be given occasional supplementary internet research and office administration assignments, such as helping us find opportunities for cost savings
5. You may also be asked to do some social media tasks, but not in the beginning. We don't have an active social media presence yet, but I wanted to include this here just in case it's something that interests you.

As you can see, this person will fill a critical role in our business, so we're going to be fairly selective.

Required Skills/Experience:

1. You are very responsive. You respond to customer emails within 12 hours, 7 days a week. This usually only takes 5-10 minutes, and most days we don't get any customer emails. We also ask that you do your best to respond to internal emails that require a response within 12 hours or so, even if it's just to say "got it" or "I'll get back to you on this."
2. Your written English is excellent
3. Your internet connection is very reliable
4. You take initiative, and help us improve the process (you don't just follow the process if you think it's bad)
5. You have good judgement when it comes to dealing with customers in unscripted situations
6. You aren't afraid to ask questions
7. You pay close attention to detail. There is a typo somewhere in this job description. As a bonus to your application, tell us what it was in your cover letter. Don't worry if you don't find it, but at least tell us you tried to find it so we know you read this sentence :-)
7. BONUS (not required to apply) You are comfortable speaking English on the phone as well as writing it.

Schedule: We estimate that this will be a roughly 20 hour per week position. Technically, this is a 7-days-per-week position, but that's only because you need to be able to respond to customer emails within 12 hours. Those emails only take 5-10 minutes per day, and many days we don't receive any at all, so you won't be spending much time, if any over the weekend. The exact days and hours you work are up to you, as long as your tasks are being completed with satisfactory quality, and customer emails are responded to within 12 hours.

Charity: We donate a portion of our profits to charity. As an employee, you get to specify where a portion of that money is allocated. Choose a charity, school, or nonprofit you care about!

Compensation: around $250 per month to start for up to 20 hours a week. This may be increased if you are a good fit and choose to expand your responsibilities, or if your quality of work is very high.