Customer Service - Email and Phone Support

We are looking for another VA that has the following set of skills:
*Phone Handling (past experience as a voice rep is a plus)
*Zendesk (will be trained)
*Critical Thinking (ability to detect issues and resolve them in a timely manner)
*Can work and learn independently
*Proactive
*Can analyze and resolve billing concerns within a single call
*Customer Retention (knows how to minimize cancellations by proper handling)
*Must be flexible doing emails and calls, but for now this representative will be handling live calls as well as call backs from voicemails.
*Must follow instructions and ask questions proactively
*PERFECT BUSINESS ENGLISH FOR EMAILS AND NEUTRAL TO AMERICAN ACCENT FOR PHONE

Interested applicants must send a message with their Skype ID and add this in the body of their email:

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People who fail to answer their question will not be entertained.