Remote Desktop Support Specialist

Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools.
Undertake analysis, diagnosis and resolution of client problems
Escalate unresolved problems to the appropriate area
Log, troubleshoot and track problems
Perform special assignments as required
Perform daily and weekly administrative tasks as required
Work effectively in a team environment and help others where needed
Maintain high level of delivery in order to meet SLAs