IT Admin

In this role, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral.
Responsibilities:
• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
• Update network applications as required
• Maintain daily tape backup and off-site tape storage
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Conduct briefings and demonstrations for users to enhance system productivity
. Comply with continuing education requirements
• Increase efficiencies, technical ability and interpersonal skills
• Perform routine server monitoring and performance benchmarking
• Monitor and remove virus, spyware, and other non-authorized software
• Complete special projects as requested
Qualifications:
• Bachelor’s degree in Computer Technology or related field.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.