Experienced Full-Time Customer Service Representative (Day Shift)

We are looking for a customer service representative who can respond to customers on Amazon, take care of live-chat queries, and possibly, in the future, handle incoming calls, etc. If hired, he/she is expected to work for 40 hours a week (7 hours on weekdays, 2.5 hours on weekends; anytime between 7 AM to 7 PM PHT).

Who Are We?
Nordic Quality is an extremely awesome, up-and-coming, online-based company selling physical products under several of our own brands. The main one of which is in the gym and fitness category.

Who Are We Looking For?
We are looking for a customer service representative, who is awesome like us, to join the team. He/she will be working full-time for 40 hours a week and must have the following:
-Experience in customer service;
-Willingness to be trained;
-At least 45 wpm typing speed.

He/She must also have the following:
-Stable Internet connection (Having a backup is a plus!)
-A reliable laptop (Having a backup is a plus!)
-Headphones/earphones

He/She must also possess the following skills and competencies:
-Communication Skills
Great English skills (written and oral) is a must as you will be communicating with customers from English-speaking countries. Also, since we are a team of individuals from different parts of the globe, being able to communicate well is a necessity in order to keep things smooth when working with a team.

-Time Management Skills
Our CSR must be able to finish things in a timely manner.
Technological Skills - He/She must also be good enough to work on different platforms that we operate Upgrade to see actual info worries if you wouldn’t consider yourself an IT expert though! You aren’t expected to be on that level. You will be given resources to learn how to use the tools we use on our (paid) onboarding (which will be discussed later)

-Attention to Detail
It’s the little things that can ruin an entire Upgrade to see actual info’d be great to have someone whose eyes automatically zoom in on little details that can potentially ruin everything and get rid of them right away. Likewise, he/she should also be able to add the little details that can contribute to the final product’s perfection.

-Ability to Follow SOPs
There are systems and procedures in place that this individual should be able to follow.
Ability to Deal with Irate Customers - From time to time, he/she will also have to deal with irate customers, so the ability to handle them is a necessity.

-Ability to work on his/her own and not be micro-managed
Yes, you may ask questions whenever you feel lost or unsure about something No problem with that. However, please make sure that you do not always need someone around you just to perform your daily tasks. :)

What would the tasks be?
-Responding to emails sent by customers on Amazon US & Amazon UK;
-Answering questions and inquiries on product listings;
-Following up with customers;
-Making sure all listings are live;
-Checking the inventory;
-Making monthly replacement/refunds reports;
-Approving orders on other e-commerce sites;
-(Low priority task) Answering calls from customers or prospective customers.

Why should you work for us?
-Working online frees you from the frustration of dealing with commute or traffic.
-You do not have to spend time getting ready in the morning. (Heck, you don’t even have to wake up that early anymore.)
-You have more time for yourself, friends, and family. This is because as soon as your work is done, you can get to your non-work related activities right away.
-You get to work in the place where you’re most comfortable in - your home.
-Nordic Quality has a good company culture. Getting the job done and professionalism are still at the top of our list but at the same time, we keep a light and friendly atmosphere among the team members, decreasing stress and increasing productivity. We don’t bite, I promise!

How to apply?

Congratulations for making it this far of this job posting! Interested? We’d love to hear from you. To send an application, please follow all of the instructions below:

1. Use the following as the subject of your message:
[Application] Customer Service Representative - Your Full Name
Example: [Application] Customer Service Representative - Juan de la Cruz

2. The body of your message will serve as your cover letter. At the VERY FIRST LINE, type the name of the company’s main brand, NOT the category it is in. Hint: Google is your friend.

(A couple of candidates have sent us messages via the live chat platform embedded on our website to know this information. Please do not us a message regarding this. You may answer this by using the information mentioned on this job ad and putting your researching skills to use. Like the hint says, Google is your friend.)

3. In your cover letter, talk about your experience and why you should be hired.
Link your resume, together with samples of your work.

Good luck!


Patricia G.
Human Resource Manager