Customer Support Representative Office Based-Tagum City

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries over the phone, email, Social Media or other tools mandated by client.
DUTIES AND RESPONSIBILITIES
• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers (sales account)
• Identifying and assessing customers’ needs to achieve total satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal and team sales targets and call handling quotas (sales account)
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Read through scripts provided and practice sounding natural
QUALIFICATIONS
• Must be 20 years and above
• Has earned at least 72 units of any course
• Previous Call Center experience is a plus but not required
• With excellent communication skills
• Computer Literate
• Amenable to work on a SHIFTING SCHEDULE
• Must be goal oriented, a team player, and able to work independently

PLS SEND EMAIL TO ---------- with a subject code: BPO_CSR_TGM01