Ecommerce Company Needs a Customer Service Rockstar!

Do some people say you are over-organized? OCD? Do you enjoy communicating with customers and working on the “front line?” Are you interested in learning how to run a business? Invigorated by a start up environment?

We’re looking for you! We are an ecommerce company specializing in beauty, health products, women’s underwear and kids apparel. We are rapidly growing (400% year on year) and are looking for someone to keep our customers happy, while handling our back-office administrative efforts.

We are looking only for serious, long-term team members who are interested in growing with our company!

This is a highly flexible, part-time job. Expected contribution is 4 hours a day. You can work from anywhere as long as you have internet.

We’ve been successfully working as remote team for more than 7 years. Our team members are from Hong Kong, China, Canada and the Philippines. We pay monthly via Paypal and consistently on time.

Responsibilities
Liaise with clients, brand partners/influencers (KOLs) and our logistics team
Handle customer support via email/live chat and social media accounts
Organize product and client data for SEO and CRO purposes
Product research
Manage other VA’s (virtual assistants) in the future

You will be fully trained and mentored by the founder on a continual basis. Previous experience in social media management is not required, but a big ---------- lculate the following (2742.8/(51*55)-42) and include the result in the subject line of your application to the position.

If you think you’re an excellent candidate for the role, please apply to this job with your resume and summary of your relevant experience.

Requirements
Previous experience in customer support (email, chat or voice) is a MUST.
Knowledge of basic customer support terminology (tickets, response time, etc.)
Strong analytical and communication skills.
Extreme motivation and drive, strong team player.
Highly organized and strong attention to detail (yes, you should be anal).
Proficiency in Google Drive, Google Docs, Google Sheets/Excel
Excellent writing and perfect grammar - since we don’t see our customers face to face we need to communicate with them in the clearest, friendliest way possible.
A good dose of ambition and positivity!

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