Customer Service Representative

We are an Australian based inbound customer service solutions company with the vision of establishing an unparalleled operation in Makati Philippines.

We have vacancies for customer service SUPERSTARS – don’t APPLY unless you are an overachiever and can prove it. We are in the customer service industry, however we don’t hire backgrounds - we hire top performers.

Supporting Blue Chip clients, our Australian based award winning customer service solutions centre delivers exemplary results to clients whilst maintaining a relaxed team based environment.


Technical competencies required for this role include:
Excellent English – both written and verbal
Attention to detail and accuracy
Multi-tasking skills
Minimum 35 WPM keyboard
Proficient computer knowledge including Microsoft Office
Suite (Word, Excel)
High level detail response to email inquiries
Problem solving abilities
Dealing and pacifying irate customers
Exceptional verbal & written communication skills
High level of customer service – displaying empathy,
patience and listening skills
Capacity to learn new technology and processes quickly
Capacity to work with service related KPIs
Communication skills: verbal, written and listening
Exemplary grammatical skills

To be considered for this opportunity, you must be able to demonstrate or possess the following:
Time management skills
Ability to work under pressure
University Qualifications
Ability to learn new concepts and systems quickly
Motivated by targets and enjoy working in a team environment
Public Speaking
Ability to confidently communicate to a group on short notice
Leadership - The ability to step up and be viewed as a
leader (personal presentation and leading by example)
Self Awareness and ability to accept feedback
Strong coaching and/or interpersonal skills (you must be
a people person)

Previous experience within a call centre is preferred but not essential.

IF YOU ARE A SUPERSTAR AND HAVE THE RIGHT ATTITUDE AND UNIVERSITY QUALIFICATIONS APPLY NOW. YOUR APPLICATION WILL NEED TO TELL US WHY YOU THINK YOU ARE A SUPERSTAR.

YOU MUST ATTACH A VOICE RECORDING AND TELL US WHY YOU ARE A SUPERSTAR.

Once you qualify as someone we would like to talk with, we will ring you with some tough questions.

SUPERSTARS ONLY.

IF YOU ARE NOT A SUPERSTAR DO NOT APPLY.

Email your CV to info@oraclecms.com telling us why you are a superstar and how you can contribute to our expanding customer service company.