Help Desk Support

Description:
Help Desk Support provides technical assistance to all clients, both internal and external. They are the first point of contact for all technical issues.

Roles & Tasks:
• Perform remote troubleshooting using remote diagnostic tools and relevant questions
• Use logical steps to resolve issues
• Walk clients through steps to resolve technical issues
• Route unresolved issues to the relevant next tier support member or department
• Record all information regarding help request in Helpdesk software
• Provide accurate technical information regarding products and services
• Provide feedback on possible improvements to products and services
• Help maintain FAQ for client self help resolution

Requirements:
• Strong communication skill both verbal and written
• Proven experience as a help desk technician or other customer support role
• Able to diagnose and resolve technical issues
• Must be tech savvy
• Strong desire to assist people in difficult situations
• Willingness to learn new things
• Must be a team contributor
• Must have cool even temper and be customer focused
• Should be a self-starter and can work with minimal to no supervision