eCommere Operations Assistant - Knowledgeable in eBay Listing/Order Management

• Responding to customer inquiries and servicing customers by email while building customer
trust and satisfaction
• Managing daily orders and other customer related issues
• Reviewing and tracking progress of customer orders
• Managing and assisting with unshipped orders on eBay
• Assisting customers with the returns process from initiation through credit
• Monitoring and mitigating negative feedback by proactively reaching out to customers to assist
in their experience
• Create, optimize, and publish product listings based on client catalogue