Looking For Experienced Part-Time Email Support Rep For Internet Marketing Company

I'm looking for 1 email support rep to handle daily email support for my business.

I sell digital products in the internet marketing space and you will be responsible for providing exceptional support for them.

I need someone who is familiar with internet marketing in all areas, and if you don't know the answer to a customers question, I will need you to research it to provide accurate answers to customer questions. You'll also need familiarize yourself with my products and any new products. You MUST be fluent in the english language because that's all we deal in.

You'll also be responsible for processing refund requests, helping customers with download/membership access, etc... Also, if you can ever find in a way to get a customer to purchase an additional product from us in a logical way then you will also earn commissions. Please know that this is NOT a sales position. However, if you ever do sell a customer on an additional product that makes sense for them to have we fell you should be paid for that. So there's another level of income for you. We typically pay our support reps 30% commissions on any digital product they sell for us. Last month one of our support reps earned an additional $400+ just by recommending a customer try a certain product from us in a cool, non-pushy kind of way.

What your average day will look like...
Ideally, you'll log into the support area twice per day from the comfort of your own home or office, once in the morning and once in the afternoon, and fulfill any tickets you have been assigned. I do have other support staff, but am looking to fill an additional spot on the team. Your job is to handle customer support via email from our support desk system, but sometime you may be assigned to handle support via live chat. Live chat is rare but can happen if I need you to cover for our live chat support staff.

Hours are not set in stone, meaning you might work 1 hour a day total or 10 minutes per day it all depends on what's going on in the company. Regardless, if you work 5 or 10 minutes for the day, you'll be paid for a full hour. And somedays you may not have any tickets sent your way. If that's the case you will be paid for your time logging in twice per day and at least checking.

Pay is negotiable. We can work out a weekly set rate or by the hour. You will be paid every Friday by 5:00 PM EST. Again, I don't know the exact volume you will be responsible for, but since you'll just be starting out it honestly won't be huge.

I regularly give out monthly bonuses to the customer support reps that go above and beyond in helping our customers and keeping them happy. You are the back bone of our company and you should be treated as such for doing a great job. Without our customers we have nothing. You must treat them like gold (even if they are grumpy, it's your job to make them happy again =).

You will go through a paid training and test to make sure you are comfortable in the position for exactly one week before being hired part-time. You will also be given your own access to everything you are responsible for (accounts, log-ins, etc...).

If you do a great job, there's an opportunity to stick with us for as long as you'd like. We like to find great people and stick with them!

So, if this sounds like it's for you then send me your resume. Please let me know your time zone and the time difference from you and eastern standard time here in the United States.

I look forward to talking with you and hopefully making you a part of our growing family.

Thanks for taking a look!
-Derek Allen