Email Support & Fanpage Moderator

I'm looking for a VA to handle the customer service by email and Facebook page moderation of a Shopify e-commerce store.

Required Skills:

- Good English grammar, mostly writing skill to reply customer emails.
- You need to have experience in customer service by email.
- Experience in Shopify and Dropified is a plus.
- Attention to detail

This is a long term job opportunity with a stable income.

Job Description:

- Replying emails from customers, search orders on shopify to give customers tracking information if they ask.
- Replying customer's messages on Facebook, comments on posts with templates that I will give you.
- Make new posts on Facebook
- Report daily to me
- Working time: 3 hours/ day, 6 days/ week (Monday - Saturday)

Please answer this question on your cover letter:

How would you reply to this customer? -> "Are you kidding me?? I can't wait 4 weeks for delivery!"


Looking forward to hear from you!

Thanks,
Ken

PS. Only applications answer the question above will be considered. Tell me in a few sentences what attracts you to this job and why you're a good fit.