Customer Service Representative

- Promotes all game contents / products of the Company
- Respond to customer inquiries in a timely and professional manner, through a ticket-based
support system, and chat support

- Investigate written inquiries/issues and respond/resolve accordingly
- Escalate game-specific concerns to Game
- Perform data entry and order processing functions
- Prepare and submit timely, accurate reports to supervisors/managers on a daily basis
- Assist in various sales, marketing programs and tasks like report validations, research and surveys
- Provide information to customers on account status, transactions and billing issues
- Report suggestions, in-game bugs and other user concerns to the management
- Process Crossfire Hack Tool (hack report) cases and submit results to CF GM in-charge
- Monitor, moderate, maintain and update game forums
- Hourly top-up and Website monitoring
- Email report with check-box each and every hour
- Report includes (Website/Top-up/Top-up page from in-game)
- If encountered any website problem, immediately report to Managers/Executives/ and to other department concerned.