Want to work with Smart People? | U.S. Educational Consulting Company seeks Client Relations Coordinator/Marketing VA

U.S.-based educational consulting company seeks virtual assistant to create brand-consistent online marketing campaigns, write honest and effective copy, and implement client-centered communication and onboarding procedures. This position is full-time/40-hrs/wk, with long-term contracts offered after successful completion of a paid introductory period. Successful hire will gain opportunities to expand scope of responsibilities according to applicant’s aptitudes and interests with possibility for future managerial promotion. Applicant will work in a virtual team environment that supports development of high-level professional written English mastery through direct supervision by U.S.-educated professional writing consultants. Please reply to this listing with your resume and cover letter, along with “SP-VB CRC candidate” and your strongest qualification from the list below in your subject line.

Responsibilities include:
+ Establish and implement brand-consistent, client-centered strategy across all client communication vectors (website, email campaign, blog, social media, direct contact)
+ Develop, test and implement website, social media and email marketing campaigns
+ Design automated email campaigns using conditional logic and launch triggers
+ Draft honest, effective and brand-relevant campaign copy and blog+social media posts
+ Manage year-round website content updates and blog+social media posting schedule
+ Utilize A/B split testing and data analytics to track campaign success rate
+ Analyze page retention and client behavior data to improve client experience and conversion
+ Update images/categories/tags/meta data to improve user experience and search results
+ Implement automated systems for increased onboarding, retention and client satisfaction
+ Monitor and respond to queries on blog+social media to offer value and address client needs
+ Conduct client satisfaction surveys and reviews
+ Respond to client pre- and post-onboarding queries
+ Track frequent client queries and compile in published Q&A and Help sections
+ Contribute to ongoing improvement of client relationship management system and protocols
+ Coordinate with accounts staff and developer to develop support issue resolution protocols
+ Document best practices for client engagement and relationship management across all communication vectors (website, email campaign, blog, social media, direct contact)

Qualifications include:
+ Excellent written communication and customer service skills (English)
+ Strong MS Excel skills
+ Experience with marketing automation/CRM software (Drip/AgileCRM) and/or video editing skills a plus
+ Attention to detail, accuracy, timely communication, and enhancement of client experience
+ Initiative to implement automated systems for process improvement, efficiency and long-term growth
+ Self-motivated, proactive, reliable, responsible, ethical, trustworthy
+ Ability to coordinate and collaborate remotely with an international team
+ Reliable internet access
+ Client confidentiality

Benefits include:
+ Flexible paid vacation time during the off-season (as long as you’re doing your job, we trust you to manage your time to meet both your needs and the business’ needs)
+ Monthly bonus for social and health benefits contribution
+ 13th Month Bonus
+ Paid Regular Holidays
+ Overtime pay for any work required on holidays, special non-working days and rest days

You might be the right person to join our team. We look very much forward to hearing from you!