Ecommerce Store Operations Manager – Can you run a store and a team’s daily operations?

If you have experience or ever wanted to know what it is like to run your own ecommerce store, this is the position for you. If that last sentence didn’t immediately get you excited, then let me save you some time, this position is not for you.

Essentially, you will be the Chief Operating Officer of an ecommerce store in in charge of four distinct functions of the company: fulfillment, customer support, product sourcing, and marketing. This is a stable long-term position.

The team is currently run by 3 VAs and the owner. To start, you will be in charge of assisting in the company’s organizational chart restructuring by writing SOPs for new roles and hiring for those roles. Within the first two months, you will be bringing on about 2-3 individuals onto the team (bringing the number of individuals you are in charge of managing to 5-6). From here, you will be in charge of continually improving the efficiency of each of these roles. Of course, throughout your time you will be in charge of all day to day issues that arise so that the owner can focus on company growth rather than putting out fires. Make sure to write “banana” as your favorite color in the interview form (link found at the end of this description) so that I know you read this.

As far as hours go, this position can be full time. However, if this is not possible for the candidate, then I would like to see at least 20 hours a week.

Job Details:

Main functions
• Firefight and resolve manager issues
• Monitor team Slack channel
• Chargebacks cases
• Monitor fraudulent orders
• Perform weekly team check (at a minimum)
• Hiring
• Keep role SOPs up to date
• Complete necessary daily tasks when usual employees are sick/vacation/etc

Secondary functions
• Assistance with fulfillment
• Assistance with customer support
• Assistance with product sourcing
• Assistance with marketing

Skills needed:
• Project management/coordination
• Documentation and processes
• Quick learning
• Good with people and technology
• Creative problem solver

Software knowledge
• Shopify
• Slack
• Helpscout
• Dropified
• Google Drive

If you are still interested in the position, please fill out an interview sheet here: ----------