Collectors

Logistics company seeks bright and articulate person with strong negotiations skills.

The ideal candidate will possess and demonstrate the following:
• Ability to handle high call volume
• Excellent written and verbal communication skills are a must
• Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
• Previous skip-tracing and/or research experience a plus.

Duties of a collector include, but are not limited to:
• Utilize collection demand scripts;
• Adapt scripts to collection calls in order to respond effectively to debtor disputes and /or challenges;
• Ability to prioritize and stay current on all accounts assigned;
• Use collection program(s) to monitor accounts for collection activity, including scheduled payments;
• Input concise notes of all collection activity into the appropriate collection system;
• Negotiate and maintain payment arrangements based on evaluation of the debtor's financial position;
• Negotiate payment in full and/or settlement of the account based on evaluation of the debtor's financial position;
• Collect and archive information received from debtors;
• Adhere to assigned work schedule and hours;
• Attend and participate in all training classes and or meetings requested by management.
• Bilingual preferred