Client Support Manager - Website Support and Analysis & Reporting

ABOUT US
We are a very successful Melbourne-based online marketing agency backed up by a team in the Philippines.

We're looking to add and experienced, client-focused member of staff to work with us and help improve our support to clients.

There are two main tasks you will perform:

1- CLIENT SUPPORT
Managing a ticketing system that clients email for web related support.
You'll be required to answer client emails, understand the task and either action the task yourself or assign it to other members of staff.

Once complete you'll check the task and then email the client.

A positive, helpful and solutions-oriented approach is necessary for this role.

2 - ANALYSIS & REPORTING
We do a lot of ongoing analysis and reporting. This is a very important role and is integral; to the success of our marketing strategies.

We require someone who is experienced in Analysis and Reporting of Online Marketing strategies.

ABOUT YOU
Your skills and experience must include:
- Experienced with online marketing
- Experience with supporting client
- Experience reporting to clients
- Experience analysing online marketing strategies
- Experience supporting clients with website-based changes
- Experience managing a ticketing system
- Experience communicating to clients on the phone and by email

WORKING WITH US
You must be able to:
- Work from home
- Have a reliable internet connection
- Own a good computer and headset
- Work from 9am - 5.50 pm Philippines time (or close to Australian hours)

If you fit the requirements then you will find a great place to work with us.

I look forward to hearing from a good candidate for an immediate trial start.

Please use this form to apply:

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Please do not send emails!

Many thanks!