Customer Service Representative

Career Overview Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company’s products and services.

Customer Service Job Skills

Fluent in English – verbal and written
Computer Savvy
Must be self - reliant and goal-oriented
Detail oriented and works with a high degree of accuracy
Capable of working with less supervision and ability to multitask
Ability to tactfully handle stressful and difficult situations
Possess strong problem-solving skills
Willing to learn and be trained
Customer Service Job Duties

Maintain broad knowledge of all company products, services, and promotions.
Accurately captures customer information
Follow communication procedures, guidelines, and policies
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
Process customers’ orders
Take orders, determine charges, and oversee billing or payments
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Assists customers effectively by solving customer disputes
Tactfully handles confrontational/complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Job Experience

Minimum 1 year prior experience
Call Center experience (is a plus but not required)

Minimum: At least 2nd years College or 2 years Vocational Course
Salary Package

Competitive Salary + Incentives
Lunch is on us!
If your skills are a match, then we definitely want you on our team! 
Job Type: Full-time