AT HOME CUSTOMER SERVICE REPRESENTATIVE (Seasonal Employee)

We are looking for Customer Service Representatives. This is a short term position (120 days or less) and we’re looking for someone that has the experience and can work on shifting schedules. If this is you and you fit the requirements, please send your application/CV with the word “I like cmtrade” at the top so I know you read the full description. Applicants that do not put this at the beginning of their application letter will not be considered, as accuracy and the ability to follow directions are important to this position. Canned responses will be declined.
The key task and responsibilities includes:
• Assists customers about their orders and correcting post sales problems.
• Ensures timely processing of customer orders and helps resolves customer
disputes.
• Ensures customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner
• Identifies system and workflow improvements to enhance efficiency
• Resolves customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments
• Contributes to team effort by accomplishing related results as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Customer Service Qualifications:
• At least 2 years’ customer service experience in the BPO industry
• At least 2 years’ working to resolve customer complaints and queries thru Email & Phone
• Excellent command of English (written and verbal communication) is a must!
• Must be a fast learner with the ability to multi-task
• A very experienced problem solver with high analytical skills
• Great email handling
• Can work on shifting schedules.

Applicants must have a reliable high speed Internet connection and basic knowledge of MS Office. This role may include night and weekend shifts.

Required:
- Headset with Microphone (noise free environment)
- Stable Internet Connection (At least 2 mbps; Link and screenshot from ---------- required before the interview)
- Skype ID
- Dropbox App
- TeamViewer App
-Can work on shifting schedules


Please include in your application letter your answer to these 3 questions:
1. Using phone and email, to which do you consider yourself an expert?
2. What past job / work did you have that is similar to this?
3. Describe the importance of customer service in any business.