Shopify General Dropshipping DISPUTE & CHARGEBACK SPECIALIST (HEAD OF DEPARTMENT)

DISPUTE & CHARGEBACK SPECIALIST (HEAD OF DEPARTMENT)

We're a fast-scaling e-commerce group running multiple general stores, and we're looking for an experienced Dispute & Chargeback Specialist to lead our disputes department. This is a senior, hands-on role: you'll own the function end to end, manage a team of two, AND still handle cases yourself — the harder and escalated cases come to you, while you guide and support the team working them in the field.

PLEASE READ CAREFULLY BEFORE APPLYING. This role is strictly for experienced candidates. If you do NOT have at least 3 years of experience, if you have NOT worked on high-volume general fashion/home decor dropshipping stores, or if you CANNOT show proper, clean reporting, please do NOT apply. Applications that don't meet these requirements won't be read and will be discarded immediately. We mean this seriously — don't waste your time or ours.

WHAT YOU'LL DO

Handle and win disputes and chargebacks across PayPal and Shopify Payments
Take on the harder and escalated cases yourself, while guiding and supporting your team on the rest
Lead and support a team of two, making sure cases are handled correctly and on time
Keep dispute handling under control on high-volume stores (think up to a thousand tickets per day)
Build and maintain clear, professional reporting on case outcomes and win rate
Provide us with structured weekly and monthly updates

REQUIREMENTS

Minimum 3 years of hands-on experience in disputes and chargebacks
Proven experience on high-volume general fashion/home decor dropshipping stores
Proven experience handling cases in both PayPal and Shopify Payments
A track record of clean, professional reporting (we'll want to see examples)
Concrete examples of the stores and suppliers you've worked with
Experience leading or supporting a small team while still handling cases yourself

WHEN YOU APPLY, PLEASE INCLUDE:

Start your reply with the word DISPUTE-PRO so we know you've read this post in full
A short introduction of yourself and your experience (years in disputes/chargebacks)
Examples of stores and suppliers you've worked with
Examples of the reports you produce, and your typical win rate
How you'd structure weekly and monthly updates to us
How you'd keep disputes under control on a store doing ~1,000 tickets/day

We're looking for someone who can take real ownership of this department while staying hands-on. If that's genuinely you, we'd love to see what you've got.