Customer Support Representative for Growing Fashion Dropshipping Store (Long-Term Opportunity)

**Customer Support Representative for Growing Dropshipping Store (Long-Term Opportunity)**

Hi!

I'm looking for an experienced **Customer Support Representative** to join my growing dropshipping business.

I'm searching for someone with **several years of experience** in e-commerce customer support who can confidently handle customer communication and take ownership of support-related tasks.

### Your responsibilities:

* Responding to customer emails in a professional and friendly manner.
* Processing returns and refunds (with my approval).
* Handling payment disputes and chargebacks.
* Solving customer issues efficiently while maintaining high customer satisfaction.
* Keeping support organized and identifying recurring issues.
* Taking initiative and proactively solving problems without constant supervision.

### What I'm looking for:

* **Several years of experience** in customer support for e-commerce or dropshipping stores (preferable with SHOPIFY).
* Excellent written English.
* Experience with email support, returns, refunds, and disputes.
* A proactive mindset—you don't just wait for instructions but actively look for ways to improve processes and reduce my workload.
* Reliable, organized, and detail-oriented.
* Able to work independently and take responsibility.

### What I offer:

* A long-term position in a growing business.
* The opportunity to grow into a larger role with more responsibilities.
* **Salary increases and career growth** based on performance. If you do a great job and help improve the store's performance, you'll be rewarded accordingly.
* A positive working relationship where good work is recognized and appreciated.

If this sounds like you, I'd love to hear from you!

**When applying, please include:**

1. A short introduction about yourself.
2. Your experience with dropshipping or e-commerce stores.
3. The support tools you've worked with (e.g. Zendesk, Gorgias, Freshdesk, Shopify, etc.).
4. One example of a difficult customer issue you solved and how you handled it.

I look forward to finding someone who wants to grow together with the business!