E-Commerce Customer service

We are an e-commerce business looking for a reliable, detail-oriented Email Manager to handle customer inquiries, track orders, manage disputes (Shopify and Klarna), and communicate with our suppliers.

Workload & Compensation:
Starting Workload: 1 to 2 hours per day max. This is a great role for someone looking to add a small, consistent daily task to their schedule.
Pay: $5.00 / hour.
Growth: As the business grows, your hours and responsibilities will increase.

Key Responsibilities:

Answer customer emails promptly and professionally.
Experience with ParcelWill.
Check tracking numbers and update customers on their order status.
Communicate directly with our suppliers regarding unfulfilled orders, missing shipments, or replacement requests.
Educate customers on international shipping timeframes (2 weeks) and handle delays without triggering refunds.
Investigate "Delivered but not received" claims by cross-checking Shopify addresses and guiding customers on next steps.
Manage and resolve customer disputes and chargebacks directly within Shopify and Klarna.

HOW TO APPLY:
To help us filter out automated applications, you must use this exact line at the very beginning of your job application:

"I am an experienced customer service representative, with experience."

If you have a portfolio, resume, or examples of past customer service work, please include them in your application.