E-commerce Customer Support Representative – Fashion Dropshipping (Email Support)

Customer Support Representative – Fashion Dropshipping

?? This role is exclusively for candidates with direct fashion dropshipping experience. Do not apply if you haven't worked in a fashion dropshipping environment before.

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What You'll Do
- Handle customer emails regarding orders, shipping, refunds, and complaints
- Process refunds and partial refunds following company guidelines
- Request photo/video evidence before approving any resolution
- Issue replacements when approved
- Prevent chargebacks through professional de-escalation
- Update internal tracking sheets and coordinate with the Supply Chain Manager

Requirements
- Fashion dropshipping customer support experience is mandatory — general e-commerce experience does not qualify
- Excellent written English
- Experience handling refunds and disputes in a dropshipping context
- Ability to follow SOPs consistently
- Organized, reliable, and able to work independently

Nice to Have
- Shopify experience
- Gorgias, Zendesk, or Freshdesk experience
- Experience with international customers and long shipping timelines

Working Conditions
- Fully remote, flexible hours
- Daily availability required
- Long-term opportunity

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How to Apply
Include the following:
1. Your specific fashion dropshipping experience
2. Customer support tools you've used
3. Your response to: *"My dress arrived but the sizing runs really small and I want a refund."*

Start your application with the word Mango — applications that don't will not be considered.