Customer Service Representative – Fashion Dropshipping Reamaze and Shopify

ABOUT THE ROLE
We're a fast-growing e-commerce fashion brand looking for a customer service superstar to join our team full-time. You'll be the face of our brand for every customer interaction. Handling questions, resolving issues, and turning frustrated customers into loyal fans.
This is not a ticket-closing factory role. We want someone who follows our SOPs when they apply, and who confidently writes clear, on-brand responses when a situation calls for judgment.
WHAT YOU'LL DO

Handle customer inquiries via email using Reamaze
Look up orders, process refunds, and manage returns directly in Shopify
Follow our SOPs for common situations and write thoughtful, on-brand replies when a situation doesn't have a script
Communicate and coordinate with the team daily via Slack
Flag recurring issues and suggest improvements to our SOPs or product team

YOU'RE A GREAT FIT IF YOU…

Have at least 1 year of real, hands-on e-commerce customer service experience — this is a hard requirement, not a nice-to-have
Have hands-on experience with Shopify (navigating orders, refunds, customer profiles)
Have direct, proven experience with Reamaze — this is a hard requirement, not a nice-to-have
Are comfortable working and communicating in Slack day-to-day
Write clear, professional English with warmth — you adapt your tone to the customer, not the script
Are self-directed — you follow SOPs and don't need hand-holding for every edge case
Are available to work during Canadian and USA business hours (ET or PT)

BONUS POINTS IF YOU…

Have set up or managed Reamaze macros, rules, or workflows
Have worked in a remote-first team before
Have spotted a gap in a process and proactively proposed a fix
Are available to work weekends

WHAT WE OFFER

Monthly pay, paid out reliably every month
A fully remote role in a fast-growing fashion brand
A team that values judgment and initiative over ticket-closing quotas

HOW TO APPLY
Send us a reply with the subject line ´CS READY TO GO´– [Your Name]" and include:

A short paragraph (5–7 sentences) about your experience with Shopify and Reamaze specifically
A sample reply to this scenario: "A customer says their order arrived damaged and they're very frustrated. The order isn't covered by our return policy, but you have discretion."
Your timezone and available working hours

Applications without the scenario reply will not be considered. This is intentional — it's the best way for us to see how you think and write.