Customer Support Agent for E-commerce Brands

We're looking for a reliable Customer Support Agent to handle customer inquiries for our portfolio of e-commerce brands (USA, UK, US, EU, Scandinavian markets).

What you'll do:

Respond to customer emails and messages (orders, shipping, returns, sizing questions)
Handle inquiries via our helpdesk in a friendly, professional tone
Resolve order issues and escalate when needed
Maintain fast response times and high customer satisfaction

What we're looking for:

Must have experience supporting stores generating $100K+ in monthly revenue
Previous customer service or e-commerce experience
Reliable, detail-oriented, and able to work independently
Experience with Gorgias and Shopify
Proficient in Excel
Strong communication skills

Why work with us:

Long-term, stable position across a growing portfolio of e-commerce brands
Real growth opportunities
Clear expectations and fast feedback, so you always know where you stand
Fully remote and flexible, work from anywhere
Competitive salary with performance bonuses