L1 PH — MSP Support Technician

I’m looking for a fluent English-speaking Level 1 IT Support Technician in the Philippines to support HI Tech Hui clients as part of our MSP team.
The top priority is finding someone who is reliable, customer-focused, and comfortable helping users with day-to-day technical issues. This may include password resets, Microsoft 365 support, workstation troubleshooting, printer issues, basic network support, ticket updates, documentation, and remote support.
I need someone who communicates clearly, follows through, documents their work, and knows when to escalate an issue. Candidates don't need to have extensive technical knowledge; they must be eager to learn, responsive, and a genuine commitment to providing a great customer experience.
Please send a 2-minute video explaining why you are the right person for this role, and your experience with help desk or MSP support. After your video is reviewed you'll be contacted by our hiring team and asked to complete a test assessment.
Strong English communication, reliability, attention to detail, and a willingness to learn are important.

*disclaimer- wage / salary is dependent on certification and experience level