Customer Support Representative (Australian Company | Part-Time to Full-Time)

We are looking for a Customer Support Representative to join our growing team and support an Australian-based business. This is initially a part-time remote position for someone with excellent communication skills and previous customer service experience. There is an opportunity for the role to transition to full-time based on performance and business requirements.

Responsibilities:
• Handle inbound and outbound customer calls professionally
• Respond to customer enquiries via phone, SMS, and email as required
• Provide live chat support when the assigned tea ---------- mber is unavailable (e.g. due to sick leave or annual leave)
• Provide accurate information and resolve customer concerns promptly
• Update customer records and notes in Zendesk
• Escalate customer issues when necessary
• Maintain a high level of customer satisfaction through friendly and efficient service
• Contact customers to resolve low-rated reviews

Requirements:
• Previous experience in customer support or customer service
• Excellent spoken and written English
• Strong phone communication and active listening skills
• Experience using Zendesk is an advantage but not required
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and organisational skills
• Reliable internet connection and a quiet work environment
• Available to work Australian business hours (Victoria time)

To Apply:
Please send your CV along with a brief summary of your customer support experience.