Senior Airbnb & STR Virtual Assistant – 2+ Years Experience Required

Experienced Short-Term Rental Virtual Assistant (2 Positions Available)

IMPORTANT REQUIREMENTS – PLEASE READ CAREFULLY

We are ONLY considering candidates with at least 2 years of recent, hands-on experience in short-term rental management.

Requirements:

• Minimum 2 years of proven STR/Airbnb experience
• You must currently work in the industry or have no employment gap longer than 6 months
• We are not hiring beginners, trainees, or candidates looking for an opportunity to learn the business
• If you do not meet these requirements, please do not apply

About Us

We operate a growing portfolio of short-term rental properties and are seeking two full-time Virtual Assistants to support day-to-day operations.

This is a dynamic role that combines guest relations, property coordination, administrative work, and operational support.

Responsibilities
Guest Relations & Channel Management

You will work daily with:

• Airbnb
• ----------
• VRBO
• Guesty

Responsibilities include:

• Responding promptly and professionally to guest inquiries
• Managing reservations, modifications, and guest requests
• Maintaining excellent guest satisfaction and review scores
• Sending check-in and check-out instructions
• Following up with guests when necessary

Property Operations

Responsibilities include:

• Coordinating cleaners, maintenance staff, and vendors
• Monitoring turnovers and ensuring properties are guest-ready
• Handling phone calls with guests and service providers
• Conducting a required pre-arrival call with each guest and reviewing the Guidebook together to ensure a smooth stay
• Assisting with operational issues and emergencies
• Managing smart home devices including locks, cameras, and related systems

Administrative & Financial Support

Responsibilities include:

• Tracking security deposits and payments
• Assisting with Stripe transactions and OTA payouts
• Preparing operational reports
• Updating spreadsheets and maintaining financial records

Systems & Documentation

Daily use of:

• Notion
• Trello

Responsibilities include:

• Keeping tasks organized and up to date
• Documenting processes and procedures
• Maintaining clear and accurate internal records

Growth & Process Improvement

You will also:

• Suggest ways to optimize operations
• Support onboarding of new properties
• Assist in improving workflows and company systems

Interview Process

Shortlisted candidates will be asked to:

• Join a video interview
• Share their screen
• Demonstrate their experience inside Airbnb, Guesty, or other STR management platforms

Work Conditions

• Full-time position
• 9-hour shifts
• Hubstaff time tracking required
• We are hiring 2 Virtual Assistants

How to Apply

Please contact me ONLY via WhatsApp.

I do not review messages sent through job platforms or email.

WhatsApp: +1 (213) ---------- Oleg