Lettings & Occupancy Manager — UK Property / Contractor Accommodation

Job Title: Lettings & Occupancy Manager — UK Property / Contractor Accommodation

Work Type: Full-Time, Remote

Location: Philippines only

Working Hours: UK business hours overlap required. Suggested shift: 3:00 PM – 12:00 AM Philippine Time, Monday to Friday. Some weekend monitoring may be required by rota.

Salary:
Base pay: £350/month
Performance KPI bonus: up to £150/month
Lettings / booking commission: up to £300+/month
Target monthly income: around £800/month for strong performers

About Us

We are a growing UK property management and accommodation company operating in Yorkshire. We manage long-let properties, HMO rooms, short-let accommodation and contractor housing.

We are looking for a Lettings & Occupancy Manager to help us reduce void periods, respond quickly to tenant and contractor enquiries, arrange viewings, qualify applicants and help turn empty rooms and properties into income.

Main Responsibilities

Respond quickly to tenant, guest and contractor accommodation enquiries.
Handle leads from OpenRent, Rightmove, Zoopla, SpareRoom, Airbnb, ---------- , direct website enquiries and corporate accommodation requests.
Qualify applicants based on income, employment, move-in date, group size, length of stay and suitability.
Book viewings and coordinate with local property managers or viewing staff.
Follow up with applicants after viewings.
Help collect holding deposits, booking payments or first rent payments.
Coordinate contractor accommodation enquiries and send pricing or availability information.
Maintain accurate records in Zoho Bigin CRM.
Track each enquiry from new lead to viewing, deposit, contract and move-in.
Escalate urgent maintenance, guest or tenant issues to the property management team.

Required Skills

Excellent written and spoken English.
Strong customer service and sales follow-up skills.
Experience with property, lettings, Airbnb, hospitality, booking coordination, relocation, recruitment, customer support or appointment setting is preferred.
Fast response time and excellent attention to detail.
Ability to follow qualification criteria and avoid unsuitable applicants.
Calm communication style with tenants, guests and corporate clients.
Strong CRM discipline.

Tools You Will Use

Zoho Bigin CRM
CircleLoop or similar UK phone system
WhatsApp Business

Email
OpenRent / property platforms
Airbnb / ---------- or similar platforms
Google Calendar
Google Sheets / Google Drive

Performance Metrics

You will be measured on:

Response speed to new enquiries
Number of calls/messages completed
Number of applicants qualified
Number of viewings booked
Number of attended viewings
Number of deposits or bookings secured
Void days reduced
CRM completeness and follow-up accuracy

Commission

Commission is paid only when money is received by the company. This may include holding deposits, first rent, contractor accommodation booking payments or paid short-let bookings.

Important

Speed matters in UK lettings. If a good applicant is not contacted quickly, they will book another property. You must be organised, responsive and accurate.

How to Apply

Please reply with:

A short summary of your customer service, property, hospitality or appointment-setting experience.
A 1-minute voice recording introducing yourself and explaining how you would handle a tenant enquiry.
Your CRM or booking platform experience.
Your internet speed and backup internet setup.
Subject line: “Lettings & Occupancy Manager — UK Property”