Dispute Management Assistant

We are looking for a highly organized and detail-oriented Dispute Management Assistant to support our Dispute Manager in handling customer disputes, chargebacks, and email communications across multiple platforms.

Position: Dispute Management Assistant

Industry: E-commerce / Dropshipping

Responsibilities:
Assist in managing and responding to PayPal disputes and claims
Handle Shopify chargebacks and prepare compelling evidence for dispute submissions
Manage and respond to WHOP disputes
Monitor dispute deadlines and ensure timely submissions
Communicate with customers professionally via email to resolve concerns before escalation
Gather and organize supporting documentation, tracking information, order details, and proof of delivery
Maintain accurate records of disputes and their outcomes
Work closely with the Dispute Manager to improve dispute win rates
Assist with general customer support and administrative tasks when needed

Requirements:
Proven experience handling:
PayPal disputes and claims
Shopify chargebacks
WHOP disputes
Customer support email management
Strong written English communication skills
Excellent attention to detail and organizational skills
Ability to analyze order histories, tracking information, and transaction records
Experience with e-commerce and dropshipping operations
Write Orange as the subject of your application.
Ability to work independently and meet deadlines
Familiarity with customer service platforms and dispute management tools is a plus


Preferred Qualifications:
Previous experience in a dropshipping or e-commerce business
Knowledge of fraud prevention and chargeback mitigation strategies
Experience with Shopify, PayPal, Whop or similar platforms
What We're Looking For:

? Detail-oriented and proactive
? Strong problem-solving skills
? Professional and customer-focused communication
? Able to handle sensitive customer situations calmly and effectively
? Reliable and deadline-driven

To Apply:

Please send:

Your resume/CV
A brief summary of your experience handling PayPal disputes, Shopify chargebacks, and WHOP disputes
Your expected monthly salary
Examples of dispute cases you have successfully won (if available)

We are seeking someone who can become a key member of our team and help protect our business from unnecessary chargebacks while maintaining excellent customer relationships.