Sales Auditor and Coach

WHO WE ARE

Averus Group is a healthcare management services organization (MSO) based in the Bay Area. We provide the operational backbone — systems, training, marketing, finance, and shared services — that lets our specialty clinics focus on delivering exceptional patient care. You won't be contracted to any single clinic; you'll be part of the Averus team that builds and runs the engine behind all of them.

Two of those clinics anchor this role:
• Cerebral Health is a specialty chiropractic neurology clinic focused on concussion, TBI, vestibular, and autonomic disorders — helping patients who've often been failed by the conventional system finally get answers and recover.
• Magnolia Hyperbarics is our hyperbaric oxygen therapy practice serving members and partners across the region.

Across both, the consultation and report-of-finding conversations aren't just clinical exchanges — they're the ---------- nt a patient d ---------- to invest in getting their life back. We're building a world-class sales enablement engine to make sure every one of those conversations is exceptional, and we're looking for the person to own it.


THE ROLE

This is not a closing or quota-carrying sales role. You won't be selling to patients. Your core job is to make our clinicians dramatically better at the consultative conversations that turn prospective patients into committed ones.
You'll live inside an AI-powered sales workspace, audit clinical sales conversations against proven frameworks, and deliver sharp, usable coaching straight to our doctors — holding them accountable to a high standard and tracking their improvement over time. The large majority of this work is for Cerebral Health, with a smaller portion supporting Magnolia Hyperbarics calls and check-ins.
Alongside the coaching work, you'll support our marketing team and Director of Operations on sales-driven initiatives and outreach. This is a supporting part of the role, not the center of it — the heart of the job is auditing and coaching.
Think of yourself as the coach, the quality engine, and the systems-builder behind our sales conversations. Much of this is heads-down precision work — auditing, scoring, refining — paired with the people's skill to coach skilled professionals in a way that actually changes behavior.

WHAT YOU’LL OWN
Day-to-day, here's what this looks like.
• Call & transcript auditing. Review consultation, report-of-findings, and reevaluation conversations (primarily Cerebral Health, plus Magnolia check-ins) against our sales frameworks and scripts. Catch the small misses — the unasked pain question, the weak transition, the rushed close — that separate a good consult from a converting one.
• Coaching & accountability. Deliver weekly, specific, actionable feedback directly to our clinical team. Hold doctors accountable to standards, track improvement over time, and make hard feedback land in a way that actually changes behavior.
• AI workspace management. Operate, maintain, and continuously improve our AI-powered sales enablement workspace — running transcripts through it, refining prompts and rubrics, and strategically upgrading the system so its feedback gets sharper over time.
• Protocol adherence & refinement. Follow established workspace protocols precisely, while constantly looking for ways to make them better.
• Sales & marketing support. Partner with the marketing team and Director of Operations on sales-driven initiatives, and support Magnolia Hyperbarics with outreach and backend marketing work.

YOU'D BE A GREAT FIT IF...
• Detail-obsessed. You notice the things other people skim past. Nitpicky is a compliment to you.
• AI-native. You don't just "use ChatGPT" — you build, troubleshoot, and improve AI systems. You can own a workspace and make it better over time.
• A natural coach. You can take a messy conversation, identify the three things that mattered, and deliver that feedback so a skilled professional accepts it instead of getting defensive.
• Sales-literate. You may not have carried a quota, but you can recognize a strong discovery sequence, a missed pain point, and a clean close. You're a great judge of selling.
• Strategic. You think about the system, not just the task. You're always asking how to make the engine better.
• A strong communicator. Clear, direct, and warm. You build trust and authority with people who outrank you in their own domain.

MUST-HAVES
• Demonstrated experience in sales enablement, sales coaching/training, call QA, or a closely related role
• Hands-on fluency with AI tools — be ready to walk us through a workspace or AI system you personally set up and refined
• Strong feedback and coaching ability with professionals or experts
• Exceptional attention to detail and a systems mindset
• Excellent written and verbal English communication
• Ability to work full-time on Pacific Time hours, regardless of physical location
• Reliable workspace, hardware, and internet

NICE-TO-HAVES
• Background in healthcare, clinical, or professional-services sales environments
• Experience building and refining scoring rubrics or playbooks
• Experience supporting marketing or outreach initiatives
• Familiarity with hyperbaric, neurology, or rehab-adjacent services

WHAT YOU'LL GET
We take care of the people who take care of our patients.
• Paid Time Off — Recharge so you can perform at your best. We respect the time you take away from work.
• Sick Days — When life happens, it happens. Take the time you need to recover without the pressure.
• Fully Remote — Work remotely with a team spread across time zones — autonomy and flexibility built in.
• Real Growth — This is a growing organization. As both brands scale, so do the opportunities for the people building them.
• A Team That Cares — We hire people who are bought into the mission. You'll work alongside others who understand why the work matters, not just what the work is.
• A Greater Mission — Every qualified booking you drive is a patient who gets access to treatment that could change their life. That's not marketing copy — that's the reality of what we do.

HOW WE HIRE
Our interview process includes a live exercise: we'll hand you a real (anonymized) sales conversation transcript and ask you to audit it and tell us how you'd coach the person who ran it. This is the heart of the role, and it's how we'll know we've found the right person.