Shopify Customer Support Agent (Dropshipping Experience Required)

# Shopify Customer Support Agent (Dropshipping Experience Required)

We are looking for an experienced Customer Support Agent to join our growing ecommerce business.

This role is focused entirely on customer support for Shopify stores. We are looking for someone who understands the dropshipping business model and has experience handling customer inquiries efficiently and professionally.

## Compensation

* $4 USD per hour
* Performance bonuses available
* Long-term opportunity
* Potential salary increases based on performance

## Responsibilities

* Respond to customer emails
* Handle order status inquiries
* Assist customers with tracking requests
* Process returns, exchanges, and refunds according to company policies
* Handle delivery delays and customer complaints professionally
* Follow customer support SOPs and templates
* Maintain fast response times and high customer satisfaction

## Requirements

* Previous Shopify customer support experience
* Previous dropshipping experience is required
* Excellent written English
* Strong communication skills
* Stable internet connection
* Able to handle at least 20 customer emails per hour
* Available to work weekends and holidays when needed
* Reliable and detail-oriented

## Preferred Experience

* Experience working for successful dropshipping brands
* Experience supporting stores generating €100,000+ monthly revenue (proof preferred)
* Experience using Shopify, Gmail, ChatGPT, Gorgias, Zendesk, Freshdesk, or similar tools

## Application Instructions

Please include:

1. Resume/CV
2. Short introduction video (2-3 minutes)
3. Description of your Shopify and dropshipping experience
4. Stores you have worked for previously
5. Proof of results or references (if available)
6. Your weekly availability

## Screening Questions

1. How many customer emails can you answer per hour?
2. How many Shopify stores have you worked for?
3. Have you worked for a dropshipping business before?
4. Have you worked with stores generating more than €100,000 per month? If yes, please provide proof.
5. Are you available to work 7 days per week?
6. How would you handle an angry customer threatening a chargeback?
7. How would you respond to a customer asking where their order is after 8 business days?

We are looking for a long-term tea ---------- mber who can grow together with our company.