Office Manager

Remote Office Manager / Customer Service Representative

Company: Summit Line Contracting

About Us:

Summit Line Contracting is a growing service-based company serving customers throughout Virginia. We are looking for a reliable, organized, and professional Office Manager to help manage customer communications, scheduling, and administrative tasks.

Responsibilities

Customer Communication

* Answer incoming phone calls and text messages
* Respond to customer inquiries in a professional manner
* Follow up with leads and existing customers
* Maintain excellent customer service standards

Scheduling & Calendar Management (GoHighLevel)

* Schedule estimates for our sales team
* Schedule jobs and coordinate calendars
* Confirm appointments and send reminders
* Keep company schedules organized and up to date

Outbound Calling

* Call new leads who have requested estimates
* Follow up with unsold estimates
* Re-engage previous customers
* Help maintain a consistent booking schedule

Social Media & Marketing Tasks

* Follow a content calendar provided by management
* Publish daily social media posts
* Publish daily Google Business Profile posts
* Assist with basic marketing and administrative tasks

Administrative Duties

* Update customer records in the CRM
* Maintain accurate notes and job information
* Assist ownership with various administrative projects
* Help improve office systems and processes

Requirements

* Fluent English (spoken and written)
* Professional phone etiquette
* Strong organizational skills
* Comfortable making outbound calls
* Reliable internet connection
* Quiet work environment
* Ability to multitask and work independently
* Customer service experience preferred
* CRM experience preferred

Ideal Candidate

We are looking for someone who is:

* Friendly and professional
* Highly organized
* Detail-oriented
* Reliable and dependable
* Comfortable speaking with customers
* Able to learn new software quickly
* Looking for a long-term opportunity

How to Apply

Please submit:

1. Your resume
2. A 60-second video introducing yourself and explaining why you would be the best fit for this role.


Applications without a video will not be considered.