Outbound sales agent - B2C

Are you a high-energy, target-driven sales professional with exceptional spoken English and a passion for turning warm leads into customers? We are looking for an outstanding Outbound Sales Agent to join our growing remote team and help UK customers understand and book our professional surveying services.
This is a warm-highly competitive lead role ,you will be calling customers who have already completed an online price comparison form and expressed an interest in our services. There is no cold calling. Your job is to build rapport quickly, guide customers through our survey options, overcome objections, and close the sale.


Hours UK business hours: shifts start between 8:00am–9:30am (UK), finish between 4:30pm–6:00pm (UK)
Contract Full-Time
Reporting to Sales Director
Tools Used HubSpot CRM | Contact Centre Dialler | WhatsApp | Email

What You Will Be Doing
• Calling warm leads — customers who have submitted an online price comparison enquiry for surveying services — no cold calling.
• Building genuine rapport with customers from the very first call, creating trust and confidence in our services.
• Clearly explaining our range of survey products, including the RICS Home Survey Standard, and how our regulatory framework protects customers.
• Confidently handling objections and turning hesitation into informed decisions.
• Providing accurate, tailored quotes to customers by phone, email, and WhatsApp.
• Closing sales on the call and guiding customers to make payment via a secure payment link.
• Maintaining detailed, accurate records of all interactions within HubSpot CRM.
• Working to and consistently achieving individual sales targets.
• Collaborating with the UK-based team to deliver an exceptional customer experience.

What We Are Looking For if you do not meet these please don't apply
Essential:
• Outstanding spoken and written English — near-native fluency is essential for this role. We cannot consider applicants below this standard as you will be speaking directly with UK customers who communicate quickly and expect complete clarity and natural conversation.
• Proven experience in direct-to-consumer (B2C) sales, ideally selling to UK customers.
• A confident, persuasive telephone manner with the ability to build rapport fast.
• Strong objection-handling skills and a consultative approach to selling.
• Experience using a CRM system (HubSpot experience highly advantageous).
• Comfortable using a contact centre dialler and managing a busy call queue.
• Excellent listening skills — UK customers often speak fast and look for reassurance; you must be able to pick up on tone and respond naturally.
• Self-motivated, target-driven, and resilient under pressure.
• Availability to work UK business hours as specified above.

Preferred:
• Previous experience selling property, financial, or professional services to UK customers.
• Familiarity with the UK property market or surveying industry.
• Experience with WhatsApp as a customer communication and follow-up tool.

Home Office & Technical Requirements
This is a critical business role. Downtime is not acceptable. You must have a fully equipped, reliable home office set up before applying. We will provide all software and systems — you must provide the hardware and connectivity.
Required Equipment:
• Laptop/PC: Intel Core i5 (8th Gen or newer) or AMD Ryzen 5 equivalent
• RAM: 8 GB minimum
• Storage: 256 GB SSD minimum
• Operating System: Windows 11 (or fully supported Windows 10)
• Dual monitors: a second external screen is mandatory
• Ports: 1 × USB-A (for headset), 1 × USB-C (preferred), HDMI output (for external monitor)
• Quality USB headset with noise cancellation
• Primary internet connection: stable broadband, 20 Mbps or above
• BACKUP internet connection: a secondary broadband or mobile data connection is mandatory — connection failure cannot impact service delivery
• Backup power supply (UPS or equivalent) to protect against power outages — mandatory

?? Please note: applications will not be considered from candidates who cannot confirm they meet all hardware, connectivity, and backup requirements. This is a business-critical position and zero downtime is expected.

Workspace Environment:
• You must have a dedicated, quiet workspace ,a home office or a clearly defined area of your home that is free from background noise, interruptions, and disturbances.
• You will be speaking with UK customers on the phone throughout your shift. Any background noise, disruptions, or unprofessional environment is not acceptable.
• If you are successful and progress to interview stage, you will be asked to show your workspace on camera. We will assess whether your setup meets our standards before any offer is made.

???? If you do not meet all of the requirements above ,including English fluency, sales experience, technical specifications, backup connectivity, backup power, and workspace standards, please do not apply. Due to the volume of applications, we are unable to respond to candidates who do not meet the full criteria.

How to Apply
Please apply with your CV and a short voice recording (60–90 seconds) introducing yourself and explaining why you are the right person for this role. Applications without a voice recording will not be considered, as English fluency is central to this position.

What to Expect — The Interview Process
If your application is shortlisted, the first-stage interview will include the following:
• Research task: you will be expected to arrive having researched House Smart Surveying and the UK property market. We will ask you questions on both. This is not optional — it demonstrates your initiative and genuine interest in the role.
• Role play exercise: you will take part in a simulated sales call so we can assess your English fluency, rapport-building, objection handling, and closing technique in a realistic scenario.
• Workspace review: if you progress through the interview, you will be asked to show your home workspace on camera. We will confirm it meets our requirements for quietness, professionalism, and technical setup before any offer is extended.

Candidates who prepare thoroughly for the interview consistently perform better. We want you to succeed , so do your research.
We look forward to hearing from outstanding candidates who are ready to thrive in a fast-paced, target-driven environment.