Senior E-commerce Operations VA – Australian Online Retailer

ABOUT US

We're an established Australian online retailer (founded 2013) with a lean, remote team that runs a high-volume e-commerce operation. We sell across our own BigCommerce store, handle dropship and warehouse orders, and deal directly with trade and retail customers. We're not a startup — we have real systems, real processes, and we expect real performance.

ABOUT THE ROLE

This is an operations-focused VA role. You'll be working inside our actual systems daily — not doing generic admin. You'll process orders, coordinate with suppliers, send quotes and invoices, handle customer emails, and keep things moving.

Day-to-day responsibilities include:

* Processing customer orders accurately in our order management system (Cin7)
* Sending quotations and invoices to customers
* Coordinating with suppliers for dropship orders, stock checks, and ETAs
* Following up with suppliers and customers on outstanding matters
* Handling customer enquiries via email (and occasionally phone)
* Updating order statuses and maintaining accurate records
* Assisting with general e-commerce operations tasks as needed

TOOLS YOU'LL USE

We run a specific tech stack. Experience with any of these is a genuine advantage:

* Cin7 – inventory and order management (most important)
* Front – shared inbox / customer communications
* BigCommerce – our storefront
* Google Workspace – Docs, Sheets, Gmail, Drive
* Slack – internal team comms

You don't need to know all of these. But you must be genuinely tech-comfortable and able to learn systems quickly without hand-holding.

WHO WE'RE LOOKING FOR

* Proven e-commerce VA experience — order processing, supplier comms, customer support. Not general admin.
* Excellent written English — clear, professional, no errors
* Strong attention to detail — mistakes in orders or quotes cost us money
* Proactive and reliable — you follow up without being reminded
* Comfortable working inside structured systems and SOPs
* Stable computer setup and internet connection
* Quiet, professional work environment

This role is not suited to someone who needs constant supervision or is looking for easy tasks. It suits someone who takes pride in getting operational details right.

HOURS

* Monday to Friday
* 10:00 AM – 2:00 PM Sydney time (AEST/AEDT) to start — approximately 20 hours/week
* No weekend work
* Availability during these hours is a hard requirement
* Strong performers may grow into full-time hours over time

PAY & GROWTH

* Competitive hourly rate based on experience — paid weekly
* Performance-based bonuses for reliability and quality
* Stable long-term role with a real path to senior ops responsibility
* You'll be working closely with the business owner and learning how a real Australian e-commerce operation runs

HOW TO APPLY

To confirm you've read this carefully, start your application with the word LIGHTHOUSE on the first line.
Then please answer all of the following:

* How many years of e-commerce VA experience do you have, and what types of tasks did you handle?
* Which platforms or systems from our stack have you used? (Cin7, Front, BigCommerce, Shopify, etc.)
* Have you processed customer orders or coordinated directly with suppliers before? Describe briefly.
* What is your hourly rate expectation in USD?

Please also include a short paragraph on why this role suits you specifically — not a generic cover letter.
Applications without LIGHTHOUSE or missing answers will not be reviewed.