Personal Assistant / Lead Response Specialist

Personal Assistant / Lead Response Specialist
**Philippines · Remote · Long-term**

- **USD $ ---------- /month to start ** (paid monthly via Wise / PayPal)
- Full-time, long-term opportunity
- Graveyard shift (US Pacific Time)

** Required - Send a 2 min Loom video why you would be a good fit for this position **
If you are serious, do NOT send generic intro videos. Send why you would be a great fit for THIS SPECIFIC opportunity.

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About Us

GLOWE Clean is a fast-growing residential cleaning company serving busy families in California. We get a steady flow of inbound leads from online ads and need someone who can respond instantly, build rapport, and book appointments — so our founder can focus on growing the business.

This is a **long-term role** for someone who wants stability, responsibility, and the chance to grow with the company.

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## The Role

You'll be the founder's **Personal Assistant + Lead Response Specialist**.

**Your #1 job:** Respond to new leads within 1 minute, warm them up via text (and occasional calls), and book them into our calendar.

You don't need to hard sell. You're the friendly first contact, not the closer.

We need someone who can cover a wide daily availability window (up to ~16 hours) using their phone and laptop. You won't be working nonstop — but you must stay alert to lead notifications and respond fast during your shift.

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## Responsibilities

**Lead response & nurture**
- Monitor inbound leads (SMS / WhatsApp / CRM) during your shift
- Respond to **100% of new leads within 1 minute**
- Start friendly text conversations, ask simple qualifying questions (location, home size, timing, budget) using our scripts
- Make short warm-up calls when needed (no closing, no pricing negotiations)
- Book qualified leads into the founder's calendar
- Send reminders, confirmations, and follow-ups to reduce no-shows
- Run simple outbound follow-ups to older leads using our templates

**Personal assistant / admin**
- Manage the founder's calendar
- Keep our CRM (GoHighLevel) organized: tags, notes, pipeline stages
- Light inbox triage: flag important messages, archive the rest
- Simple admin tasks (spreadsheets, checklists, documenting processes)

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## Schedule & Availability

- You won't be actively working every minute, but you must:
- Cover a long daily window (up to ~14 hours) aligned with US Pacific Time — for example, **5 AM – 8 PM PT** (which is **10 PM – 2 PM PHT the next day**)
- You won't be actively working every minute, but you must:
- Keep notifications on
- Respond to new leads within 1 minute
- Have daily focused blocks for follow-ups, admin, and calendar work
- Exact hours and breaks will be finalized together

?? **Important:** this is a graveyard shift role. Most of your work will fall during Philippine nighttime hours. Please only apply if you're comfortable working a night schedule long-term.

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## Requirements

- Based in the **Philippines**
- Excellent written and spoken English — clear, friendly, professional
- Fast, reliable internet (fiber preferred) + smartphone for instant notifications
- Backup power and/or backup internet (brownout-ready)
- Comfortable texting and calling US homeowners
- Highly responsive, organized, detail-oriented
- **Plus:** BPO, real estate VA, or appointment-setting experience strongly preferred (OnlineJobs.ph, Upwork, or agency background all welcome)

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## What Success Looks Like (after 30-day ramp-up)

- Responding to 100% of new leads within 1 minute during your shift
- Running daily follow-ups on all open leads
- Consistently booking qualified appointments for the founder
- Calendar and CRM stay clean, accurate, and up to date
- Proactively reminding the founder of key tasks and appointments

Strong performance = pay raises and bonuses tied to booked jobs and retention.

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## Compensation

- **USD $800/month**
- Full-time, long-term
- Paid monthly via Wise, PayPal, or similar (mutually agreed)
- 13th month consideration after 1 year of strong performance

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## How to Apply

Please send the following:

**1. Short intro (1–2 paragraphs)**
- Your city/province in the Philippines
- Your experience with customer communication, appointment setting, or executive assistance
- Confirmation that you can work US Pacific Time hours (graveyard shift) long-term

**2. A 2 minute Loom video** (required) where you:
- Introduce yourself and your background
- Explain why you're a good fit for a fast-response, long-availability role on a night shift
- Read this sample message out loud as if texting a new lead:

> *"Hey Sarah, this is [Your Name] from GLOWE Clean. Thanks for reaching out! I'd love to help you get a quote. First, can you tell me your city, how many bedrooms and bathrooms you have, and how soon you'd like your home cleaned?"*

**3. Include the word "LIME"** somewhere in your message so we know you read the full post.