Healthcare Patient Enrollment & Outreach Specialist

About the Role

Great Speech is seeking a warm, personable, and highly motivated Healthcare Patient Enrollment & Outreach Specialist to serve as the first point of contact for individuals and families seeking speech therapy services.

This role combines customer service, patient advocacy, and sales. You will guide prospective clients through the enrollment process, verify insurance benefits, answer questions, conduct follow-up outreach, and help individuals take the next step toward receiving the care they need.

We are looking for someone who genuinely enjoys helping people, communicates with confidence and empathy, and understands how to build trust while encouraging clients to move forward with services. The ideal candidate is organized, adaptable, and comfortable juggling multiple responsibilities in a fast-paced virtual environment.

Key Responsibilities
Contact prospective clients who have expressed interest in services through online inquiries, referrals, and other lead sources.
Conduct outreach calls to introduce Great Speech services and answer client questions.
Verify insurance benefits and assist clients in understanding their coverage options.
Follow up consistently with prospective clients to encourage enrollment and completion of required paperwork.
Guide clients through the onboarding and intake process from inquiry to scheduling.
Document all communications accurately within company systems.
Maintain a high level of responsiveness and professionalism across phone, email, text, and virtual communication channels.
Build rapport and establish trust with clients and families during what may be a stressful or emotional time.
Collaborate with scheduling, clinical, billing, and administrative teams to ensure a smooth client experience.
Assist with additional administrative and operational projects during slower periods.
Support evening and weekend coverage needs as part of a flexible team environment.
Qualifications
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Comfortable making outbound calls and conducting follow-up outreach.
Sales, enrollment, admissions, healthcare, insurance, or customer success experience preferred.
Ability to communicate with warmth, empathy, and professionalism.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and work independently in a remote environment.
Comfortable learning new technology platforms and software systems.
Reliable internet connection and dedicated home office workspace.
Preferred Characteristics

We are looking for someone who:

Genuinely enjoys helping people improve their lives.
Has a positive, friendly, and engaging personality.
Is comfortable encouraging prospective clients to move forward with services.
Thrives in a team-oriented environment.
Is flexible, adaptable, and willing to jump in wherever support is needed.
Takes ownership of their work and follows through on commitments.
Remains calm and professional when managing multiple tasks at once.
Schedule
Remote position.
Must be available to work Eastern Time (EST).
Flexibility to support afternoon, evening, and weekend coverage is required.
Schedule may vary based on client demand and operational needs.
Why Join Great Speech?

At Great Speech, we believe communication changes lives. Every day, we help children, adults, and seniors access the speech therapy services they need, regardless of where they live. As part of our team, you'll play a meaningful role in helping individuals and families access life-changing care while working alongside a mission-driven team that values compassion, excellence, and service.