Call Setter — UK-Based Property Education Sales

ABOUT THE ROLE

The Call Setter is a proactive, people-focused role at the very frontline of the TGPC sales pipeline. This position is responsible for inviting leads to webinars, qualifying and booking leads into discovery calls, managing discovery call rebooking, rescheduling and cancellation requests, supporting the live delivery of webinars, confirming upcoming appointments, and managing post-event communication.

What makes this role truly impactful is not just the volume of calls made, but the quality of every human interaction. Our leads are real people considering a life-changing decision — property investment as a route to financial freedom. The Call Setter plays a vital role in that journey. We expect our Call Setters to be warm, genuine, and excited about the work TGPC does, connecting with leads as respected individuals, listening to their goals, and helping them take a step that could genuinely change their lives.

This role is performance-driven, with KPIs covering both quantity (dials made, webinars booked, discovery calls booked) and quality (conversion rates, lead experience, and the standard of every interaction).

The ideal candidate is confident and personable/ friendly on the phone, highly organised, comfortable working with CRM systems and live digital events, and genuinely passionate about property and the transformation TGPC delivers for its students.


KEY RESPONSIBILITIES

Discovery Call Confirmation
Identify upcoming discovery calls for their assigned call closer(s) 24–48 hours in advance within GHL
Contact leads by phone to confirm attendance
Reschedule or cancel appointments as needed
Add relevant notes and updates to lead records in GHL to support Sales Closers rapport building.

Call Setting & Lead Outreach
Identify and prioritise leads for outbound calling campaigns, working with the Sales Manager.
Contact leads by phone to invite them to upcoming webinars
Screen and qualify webinar attendees and registrants post-webinar, new contacts, previous students and respondents to email and ad campaigns, and other hot lists, using the TGPC SPINABT qualification framework
Book pre-qualified leads for discovery calls with closers
Log call outcomes after every call and add detailed notes in GHL after each interaction
Consistently meet and exceed call volume KPIs (dials made, webinars booked, discovery calls booked)
Consistently meet and exceed quality KPIs including DC conversion rates, webinar booking rates, and lead experience standards

Call Setting & Lead Outreach, through Digital Outreach
Identify and prioritise leads for outbound digital outreach campaigns, working with the Sales Manager
Contact leads by digital outreach to invite them to upcoming webinars
Screen and qualify webinar attendees and registrants post-webinar, new contacts, previous students and respondents to email and ad campaigns, and other hot lists, using the TGPC SPINABT qualification framework
Book pre-qualified leads for discovery calls with closers
Log call outcomes after every responded to outreach and add detailed notes in GHL after each interaction
Consistently meet and exceed digital outreach volume KPIs (dials made, webinars booked, discovery calls booked)
Consistently meet and exceed quality KPIs including DC conversion rates, webinar booking rates, and lead experience standards

Webinar Registration & Awareness
Stay informed on all current and upcoming webinar schedules
For the occasional webinar registrant who cannot find the automated webinar link and requests to be resent, access and distribute webinar registration links to leads as required. Note, this webinar link is handled via automaton and is only to be sent manually if the lead cannot find the automated link.


WHAT WE’RE LOOKING FOR

People & Communication
Warm, genuine, and human in every interaction
Confident, clear, and professional phone manner with the ability to build rapport quickly
Able to handle sensitive financial conversations with care and professionalism
Comfortable making high volumes of outbound calls without losing warmth or quality

Sales & Performance
Capable of screening and qualifying leads against set criteria
Driven to meet and exceed both quantity and quality KPIs
Understands that conversion quality — leads who show up, engage, and buy — matters as much as call volume

Organisation & Systems
Experience with CRM platforms, particularly GHL
Strong organisational skills and ability to manage a busy call pipeline
Reliable, self-motivated, and able to work independently to deadlines
Meticulous with call notes and CRM record-keeping after every interaction




HOW TO APPLY
Click the link below to fill out our application form. The form includes a short practical task — please allow 45–60 minutes to complete it.


Apply here: ----------