Customer Service Support

PREFERABLE TO HAVE EXPERIENCE WITH ANY HEALTHCARE/MEDICAL COMPANIES

Company: Trimly by Astro Health Clinic
Website: trimly.sg
----------

Location: Fully Remote (Singapore-based operations)
Job Type: Full-Time
Working Hours: 8:00 AM - 5:00 PM (Monday to Friday)
Salary: USD $400 - $500 per month + USD $1 per enquiry-to-booking conversions

About Us
Trimly is a leading weight loss telemedicine provider in Singapore, specializing in online consultations for GLP-1 medications and personalized weight management programs. We are dedicated to helping patients achieve their health goals through accessible, virtual healthcare services. As we expand our operations, we are seeking a motivated and detail-oriented Operations and Customer Service Associate to join our remote team and support our growing patient base.

Job Summary
In this fully remote role, you will play a key part in ensuring smooth daily operations and delivering exceptional customer service to our patients. You will be managing 20-30 enquiries per day with 90% customer satisfaction and 30% enquiry-to-booking enquiries.

Key Responsibilities
- Respond promptly and professionally to patient enquiries via text
- Send timely appointment reminders to both new and existing patients to ensure high attendance rates.
- Book follow-up appointments post-consultation, coordinating with doctors and patients for optimal scheduling.
- Follow up on outstanding payments, including chasing overdue amounts in a polite and efficient manner.
- Generate and send invoices to patients, ensuring accuracy and compliance with billing procedures.
- Assist with other administrative duties as needed to support clinic operations.

Requirements
- Fluent in English (both written and spoken) with excellent communication skills.
- Proven ability to craft and follow Standard Operating Procedures (SOPs) in a professional setting.
- IT-savvy with proficiency in using computer systems, including CRM software, email platforms, scheduling tools, and Microsoft Office/Google Workspace.
- Friendly, enthusiastic, and customer-oriented personality with a passion for helping others.
- Ability to work fully remote with a reliable internet connection and a dedicated workspace.
- Prior experience in customer service, operations, or healthcare administration is preferred but not required.

What We Offer
- Competitive base salary of USD $ ---------- per month
- USD $1 per enquiry-to-booking conversions
- Fully remote work environment with flexible tools for collaboration.
- Opportunities for professional growth in a dynamic telemedicine startup.
- Supportive team culture focused on work-life balance.

How To Apply:

Complete the task below and submit to ----------
Objective: Organize sample client data into a Excel Sheet following exact formatting rules.
Provided: “VA_RAW_File” Google Sheets and “VA TASK FORM” Google Sheets

VA_RAW_File: ----------

VA Task Form: ----------

Step-by-Step Process:

Part A:
1. Open the shared Google Sheet named “VA_RAW_FILE”.
2. Download Google Sheet named “VA Task Form” and open in Excel.
3. Go to [SHEET B] sheet from “VA_RAW_FILE”., copy all {client names} Column A.
4. Paste into [DELIVERY] sheet from “VA Task Form” under {Nicknames} COLUMN A
5. Fill up [DELIVERY] sheet from “VA Task Form” COLUMN C to E, using these guidelines
- Reference to [SHEET B] sheet from “VA_RAW_FILE” Column C {Order List}
- There will be 3 possible orders G1, G2, G3
- Count the respective orders and input into COLUMN C to E of [DELIVERY] sheet from “VA Task Form”
- Example: G1G1G1, means x3 of G1, Input 3 into COLUMN C of [DELIVERY] sheet from “VA Task Form”
- Example: G2G3 means x1 G2 and x1 G3, Input 1 into COLUMN D and 1 into COLUMN E
- Example: G1G1G3 means x2 G1 and x1 G3, Input 2 into COLUMN C and 1 into COLUMN E

Part B:
1. Fill up [DELIVERY] sheet from “VA Task Form” COLUMN B {Next Appointment}, using these guidelines
- Reference to [SHEET B] sheet from “VA_RAW_FILE” Column B {Appointment Date/Time} and Column C {Order List}
- Each order is 30 days regardless of which order, example G1G1 is 60 days, G1G2 is also 60 days, G1 is 30 days, G2G2G3 is 90 days
- Count the number of days from the date/time in Column B, and input the new date with the same time into [DELIVERY] sheet from “VA Task Form” COLUMN B {Next Appointment}

Part C
1. Copy [SHEET B] sheet “VA_RAW_FILE” Column D {Address} and Column E {Postal Code}
2. Paste into [DELIVERY] sheet “VA Task Form” Column F {Street Name} and Column G {Postal Code}
3. Ensure that Column F only have street names and Column G has postal code

Part D
1. Using [DELIVERY] sheet from “VA Task Form”, label the rows with the correct colour using these conditions
- If the order has 1 order, label the cells with bf8a8a
- If the order has 2 order, label the cells with 7b86d0
- If the order has 3 orders, label the cells with d07b89


Once you have completed the task:
- Save your file as VA_Task_Form_YOUR NAME
- Send the file and your CV and a 1 minute introduction video to ----------