Customer Relations & Administrative Officer

About Us:

A for Effort is a premium tutoring center supporting international school students in Jakarta and around the world. We are known for delivering high-quality lessons, strong academic support, and exceptional client service.

As we continue to grow, we are looking for a Customer Relations & Administrative Officer to join our team. This role is ideal for someone who is highly organized, detail-oriented, professional in communication, and comfortable managing client-facing coordination and structured administrative tasks.

This position plays an important role in ensuring a smooth experience for clients, tutors, and students from lesson scheduling through to basic billing and payment follow-up.

About the Role:

The Customer Relations & Administrative Officer will support the end-to-end client experience, including lesson coordination, client communication, record-keeping, invoice sending, and payment follow-ups.
The role is primarily focused on customer relations and administrative coordination. You will help clients manage lessons, communicate updates clearly, maintain accurate records, and ensure billing-related steps are completed on time.

Key Responsibilities:
-Client Relations & Lesson Coordination
-Communicate professionally with clients regarding lesson schedules, changes, cancellations, and follow-ups
-Coordinate lesson bookings, rescheduling, and cancellations accurately
-Liaise with tutors, clients, and the internal admin team to ensure lessons run smoothly
-Maintain accurate records of lesson details, client preferences, attendance, and follow-up actions
-Respond to client inquiries in clear, professional written English
-Ensure clients receive timely updates and support throughout their experience with A for Effort
-Support the team in resolving client concerns or operational issues in a calm and professional manner
-Invoicing & Payment Follow-Up
-Generate and send client invoices based on internal records
-Monitor payment status and follow up professionally on unpaid invoices
-Coordinate lesson cancellations or account updates when payments are overdue
-Maintain clear records of invoices, payments, and billing-related follow-ups
-Administrative Support
-Support general administrative tasks related to client communication, lesson management, and documentation
-Support structured onboarding or offboarding admin tasks when required

What We’re Looking For:
-Excellent written and spoken English
-Strong attention to detail and accuracy
-Excellent organizational skills and ability to manage multiple clients and tasks at once
-Professional, polite, and service-oriented communication style
-Comfortable working independently in a structured remote environment
-Proactive follow-up skills and willingness to take ownership of tasks
-Experience in customer service, client relations, administration, scheduling, or operations
-Comfortable using Google Workspace, spreadsheets, WhatsApp Web, and online communication tools
-Ability to follow clear processes and maintain accurate records
-Integrity, reliability, and a strong sense of responsibility

Working Hours:

This is a full-time role with a 40-hour workweek.

We are hiring for two positions with the following schedules. Both schedules are based on Philippines time and include a 30-minute break per working day.

Schedule A
Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 6:30 PM
Wednesday: 10:00 AM – 6:30 PM
Thursday: Off
Friday: 10:00 AM – 6:30 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: Off

Schedule B
Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 6:30 PM
Wednesday: Off
Thursday: 10:00 AM – 6:30 PM
Friday: 10:00 AM – 6:30 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: Off
Occasional overtime may be required during busy periods, billing deadlines, or urgent client follow-ups.

Why Join Us
Join a fast-paced, growing education company with a strong reputation
Work remotely with a supportive and collaborative team
Gain valuable experience in client relations, education operations, and administrative coordination
Play a key role in helping students and families receive a smooth, professional service
Be part of a team where accuracy, care, and great communication genuinely matter

How to Apply
Please send your resume and a short introduction explaining why you would be a good fit for this role.
We are looking for someone who is reliable, organized, detail-oriented, and comfortable managing both client communication and structured administrative processes.