Sales Operations Manager with UK experience

Sales Operations Manager
Full-Time | Remote | £7.50 per hour

About the Role
We are recruiting on behalf of a growing UK-based sales outsourcing company seeking an experienced Sales Operations Manager to lead and manage a team of Business Development Managers while acting as the key link between the company directors, clients, and delivery team.

The business partners with UK companies that require business development support, providing dedicated Business Development Managers who work directly with clients to generate leads, secure appointments, and drive revenue growth.
As the business continues to expand, the Director is seeking an experienced operations and sales leader who can take ownership of team management, performance monitoring, client relationships, and operational oversight.

This is a senior leadership position requiring strong people management skills, commercial awareness, and a proven ability to drive performance across a remote sales team.

Note: This is not a hands-on appointment-setting role. This position is focused on leadership, performance management, coaching, client retention, and ensuring delivery standards are consistently achieved across the team.

Working Hours
9:00am – 5:00pm UK Time (Monday – Friday)
4:00pm – 12:00am Philippines Time

Key Responsibilities
Team Leadership & Management
Manage and support a team of 8 Business Development Managers
Act as the primary point of contact between company directors and the BDM team
Create a high-performance culture focused on accountability and results
Ensure tea ---------- mbers remain motivated, engaged, and productive
Support recruitment, onboarding, and ongoing development initiatives where required

Performance Management
Implement KPI tracking systems and performance monitoring processes
Monitor daily, weekly, and monthly team performance
Ensure targets and client expectations are consistently achieved
Identify underperformance early and implement improvement plans
Drive continuous improvement across the sales team

Coaching & Development
Conduct regular performance reviews and one-to-one coaching sessions
Provide guidance, support, and sales training where required
Help tea ---------- mbers improve conversion rates, communication skills, and overall effectiveness
Share best practices and encourage professional development

Client Relationship Management
Maintain strong relationships with clients
Act as an escalation point for client concerns or performance issues
Ensure client expectations are managed proactively
Support client retention through excellent communication and service delivery
Work closely with clients to ensure BDM performance aligns with business objectives

Reporting & Communication
Provide detailed reporting and operational updates to company directors
Deliver performance insights and recommendations
Monitor team KPIs and client outcomes
Identify opportunities to improve efficiency, performance, and client satisfaction
Ensure clear communication between all stakeholders

Essential Skills & Experience
Minimum 5 years of experience in sales, business development, or commercial leadership roles
Proven experience managing high-performing sales or business development teams
Previous experience managing teams of 40+ agents within the Philippines market
Strong track record of driving sales performance and achieving business growth targets
Extensive experience implementing, tracking, and improving KPI frameworks
Experience conducting performance reviews, coaching sessions, and development planning
Strong understanding of outbound sales, lead generation, appointment setting, and sales pipeline management
Experience managing remote teams across multiple client accounts
Excellent leadership, communication, and people management skills
Strong commercial awareness and ability to balance client satisfaction with business objectives
Experience handling client relationships and resolving performance-related issues
Highly organised with excellent time management and prioritisation skills
Strong analytical skills with the ability to interpret sales data and performance metrics
Confident producing reports and presenting findings to senior leadership
Ability to motivate, develop, and retain high-performing tea ---------- mbers
Experience using CRM systems and sales management tools
Professional level written and spoken English

Desirable Experience
Experience working within a sales outsourcing, recruitment, BPO, or agency environment
Experience managing Business Development Managers, SDRs, Appointment Setters, or Sales Executives
Experience overseeing multiple client accounts simultaneously
Experience building KPI scorecards, reporting dashboards, and performance frameworks
Familiarity with Go High Level or similar CRM platforms
Experience supporting UK, Australian, or US-based clients
Previous responsibility for client retention and account growth

What We're Looking For
We want someone who:
Has exceptional sales leadership experience
Leads by example and earns the respect of their team
Can identify performance issues quickly and implement solutions
Holds people accountable while maintaining a positive culture
Thrives in a fast-paced, target-driven environment
Is commercially minded and understands the impact of performance on client retention
Communicates confidently with directors, clients, and tea ---------- mbers
Takes ownership of outcomes rather than simply reporting problems
Is highly proactive and solutions-focused
Can balance people management with operational excellence

Success Measures
Successful candidates will be expected to:
Maintain strong team performance across all client accounts
Improve KPI attainment and overall productivity
Increase client satisfaction and retention
Deliver accurate and timely reporting to directors
Build a high-performing and accountable sales culture
Support the continued growth of the business

What This Role Isn't
Not a cold-calling position
Not an entry-level management role
Not simply monitoring activity without taking action
Not waiting for directors to solve team issues
Not managing performance reactively

Non-Negotiable Requirements
Previous experience managing teams of 40+ sales agents or business development representatives
Proven experience in sales leadership, sales management, or operations management
Strong experience implementing and managing KPI-driven teams
Experience conducting performance reviews and coaching tea ---------- mbers
Excellent spoken and written English
Ability to work full-time during UK business hours

Applications without previous experience managing large sales teams will not be considered.

How to Apply
Use "Vixa Sales Operations Manager" in the subject line of your application.
Send your resume and cover letter.
Include your internet speed test result and a screenshot of your laptop specifications.
If you're an experienced sales leader with a track record of managing large remote teams, improving performance, and building strong client relationships, we'd love to hear from you.