Senior Airbnb / Short-Term Rental Virtual Assistant (Hospitality Operations & Admin) - 3 days a week

Company:
COJAT Homes (Serviced Accommodation & Property Management)

About COJAT Homes
COJAT Homes is a fast-growing UK-based serviced accommodation company providing high-quality short-term and long-term stays for contractors, corporate clients, insurance housing, and leisure guests.
Our portfolio includes boutique studio hotels and serviced apartments across the UK, with expansion plans into London and other key cities.
We operate with a strong focus on:
• Guest experience excellence
• Operational efficiency
• Scalable systems and automation

Role Overview
We are seeking an experienced and highly organised Virtual Assistant with a strong background in Airbnb / Short-Term Rental operations to manage day-to-day hospitality tasks across our properties.
This role also includes administrative support across our wider group of companies, requiring someone who is detail-oriented, proactive, and able to manage multiple responsibilities efficiently.
This is not an entry-level role. We are looking for someone who understands the full lifecycle of guest bookings and property operations.

Core Responsibilities
1. Guest Communication & Hospitality Management
• Respond to guest enquiries across Airbnb, ---------- , Agoda, HomeToGo and direct booking platforms
• Handle pre-booking questions and convert enquiries into confirmed bookings
• Send professional and timely check-in instructions
• Manage guest communication throughout the stay
• Handle complaints and resolve issues promptly and professionally
• Maintain high guest satisfaction and review ratings

2. Booking & Reservation Management
• Manage calendars across all booking platforms
• Prevent double bookings and ensure availability accuracy
• Monitor upcoming check-ins and check-outs
• Process booking modifications and cancellations
• Handle long-term stays, contractor bookings, and corporate enquiries

3. Property Operations Coordination
• Schedule and coordinate cleaners for all turnovers
• Ensure properties are ready before guest arrival
• Communicate with maintenance for repairs and urgent issues
• Track and follow up on outstanding operational tasks
• Report recurring issues or operational inefficiencies

4. Listing & Channel Management
• Update and optimise listings across all platforms
• Upload and manage property photos and descriptions
• Ensure consistency across Airbnb, ---------- , Agoda, HomeToGo and direct platforms
• Monitor listing performance and suggest improvements

5. Review & Reputation Management
• Monitor guest reviews and feedback
• Respond professionally to guest reviews
• Escalate serious complaints when necessary
• Identify trends and recommend improvements

6. Pricing & Revenue Support
• Assist with pricing updates using dynamic pricing tools
• Monitor occupancy levels and booking trends
• Highlight low-performing dates or gaps
• Support revenue optimisation strategies

7. Systems & Automation Management
• Work within channel managers and booking systems
• Ensure automated messaging systems are functioning correctly
• Maintain organised digital records
• Suggest operational improvements and efficiencies

Business Lead Generation
Responsibilities shall include, but are not limited to:
• Researching potential corporate and long-stay accommodation clients.
• Creating and maintaining a LinkedIn profile connected to COJAT Homes and conducting outreach to prospective clients.
• Building databases of construction companies, recruitment agencies, relocation companies, insurance accommodation providers, housing providers, local authorities, and other organisations that may require accommodation.
• Identifying decision-makers and obtaining contact details.
• Supporting LinkedIn outreach and engagement.
• Assisting with email marketing campaigns.
• Maintaining and updating our CRM (Excel Sheets and other systems) and lead tracking systems.
• Providing weekly reports on leads generated, outreach completed, responses received, and opportunities identified.

Tools & Platforms (Experience Preferred)
• Airbnb
• ----------
• Agoda
• HomeToGo
• Channel Managers (e.g. Uplisting, Guesty)
• Dynamic Pricing Tools (e.g. PriceLabs)
• Google Workspace
• WhatsApp / Slack / Email

Requirements
• Proven experience in Airbnb or short-term rental management
• Excellent written and spoken English
• Strong attention to detail and organisation
• Ability to multitask across multiple properties and businesses
• Strong problem-solving skills
• Ability to work independently and take initiative
• Reliable internet connection

Key Attributes
• Hospitality-focused mindset
• Proactive and solution-driven
• Highly organised
• Calm under pressure
• Strong communication skills
• Ability to manage multiple priorities

Working Hours
• Must be available every evening and weekends for guest communication 3 days a week
• Flexibility during daytime for operational coordination

Salary
£200 per month
Managing up to 15 property portfolios